Privacy Policy

This Privacy Policy explains how Lizaro Casino may collect, use, store and disclose information when you visit the website, create an account, use our services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided during registration or when particular features are used.

Lizaro Casino operates under a B2C online gambling authorisation issued by Costa Rica, with all data transmissions and transactions protected by SSL encryption and player funds held separately from company operating funds.

Information we may collect

To provide an online casino service, we may handle information that identifies you or is reasonably capable of being associated with you. The information collected depends on how you use the website, the services you select and the information required to meet legal and security obligations. We try to collect information that is relevant to these purposes and do not ask for information that is unnecessary for the service.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential or other location information, username, password, telephone details and email address. We may also keep information about your preferences, account settings, responsible gambling choices, communications and interactions with our support team.

Identity and verification information

We may request identity, age and address information, including copies or details from verification documents. In some circumstances, additional information may be needed to confirm that an account is being used by the correct person, to assess unusual activity or to meet anti-fraud, anti-money-laundering and responsible gambling requirements. Verification information should be submitted only through the methods made available on the website.

Payment and transaction records

We may record deposits, withdrawals, gaming activity, account balances, payment methods, transaction dates, amounts and related status information. Payment providers or other service partners may process payment information on our behalf. Where appropriate, payment information may be handled by those providers rather than stored directly by the casino website. We may still receive information needed to confirm and manage a transaction.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring website, pages visited, session information and dates or times of access. We may also record information about errors, performance, clicks and other interactions. This helps us operate, protect and improve the website.

Information from other sources

We may receive information from payment providers, identity and verification services, fraud-prevention services, analytics providers, customer support tools or other partners used to operate the service. We may also receive information when you contact us, respond to a survey, enter a promotion or otherwise communicate with us.

How and why information is used

Personal information may be used for the following purposes. We only use information in ways that are connected with operating the website, providing services, meeting legal responsibilities, protecting users and maintaining a reliable platform.

Creating, administering and securing your account, including confirming your identity and helping you access the services.
Processing deposits, withdrawals and other account transactions, and keeping accurate financial and gaming records.
Carrying out age, identity, verification, anti-fraud, security and risk checks.
Detecting, preventing and investigating suspicious, unlawful, abusive or unauthorised activity.
Providing customer support, responding to enquiries, resolving disputes and communicating about your account or transactions.
Operating, maintaining, testing and improving the website, its features, systems and user experience.
Personalising content or settings where this is appropriate and permitted.
Sending service messages, including security notices, account updates and important operational information.
Sending promotional or marketing communications where permitted and where you have provided consent or another valid permission applies.
Meeting legal, regulatory, accounting, tax, security and responsible gambling obligations, and responding to lawful requests.
Protecting the rights, safety, property and systems of the casino, its users and relevant service providers.

Where we rely on consent for marketing or another optional activity, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was carried out before withdrawal or processing that is needed for account operation, security, legal compliance or other permitted purposes.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These may include payment processors, identity and verification services, fraud and security providers, technology and hosting providers, analytics services, customer support providers and professional advisers. They should use information only for agreed services and appropriate purposes.

Information may also be disclosed where necessary to comply with a lawful request, protect against fraud or security threats, enforce applicable terms, investigate suspected misconduct, protect a person’s safety or support a business transfer or restructuring. We do not sell personal information as a general business practice. If information is transferred or processed outside Australia, appropriate safeguards and contractual or other protections may be used where required.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. These are small files or identifiers that can help remember preferences, keep sessions working, support security, understand website use and measure the effectiveness of communications. Some cookies are necessary for core features, while others may support analytics, performance or personalisation.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be retained. Browser settings and available controls may vary depending on the browser and device you use.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption or similar safeguards where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When an account is closed, some records must still be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, maintaining financial records, protecting security and demonstrating compliance. After the relevant period, information may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights can be subject to reasonable exceptions, including where disclosure would affect another person’s privacy, compromise security or conflict with a legal obligation.

How to exercise your rights

To make a privacy or data request, contact support@lizaro-casino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may need to verify your identity before completing a request. This protects accounts from unauthorised access and helps ensure information is provided to the correct person.

Access: request confirmation of whether we hold personal information about you and request access to relevant information, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date. You may also be able to update certain account details through the website.
Deletion: request deletion of personal information where there is no continuing need or lawful reason to retain it. Deletion may not be possible for records that must be kept for a period required by law or for other permitted purposes.
Marketing consent: withdraw consent to marketing communications by contacting support@lizaro-casino.wtf or by using an unsubscribe or preference option included in the message. You may continue to receive essential service and account communications.
Restriction or objection: where available, ask us to limit or review particular processing activities, including certain optional marketing or personalisation activities.

We will review requests and respond within a reasonable time, subject to identity checks, the complexity of the request and any applicable requirements. If you are not satisfied with how a privacy request is handled, you may seek independent privacy advice or contact the relevant privacy authority in your jurisdiction.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal responsibilities or information-handling practices change. The latest version will be made available on the website and will show the relevant update date where applicable. We encourage you to review this page from time to time. Continued use of the website after an update may indicate that you have read the revised policy.