Responsible Gaming

Lizaro Casino is committed to providing a safer and more informed gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits, understand the risks and only gamble with money you can afford to lose.

Lizaro Casino operates under a B2C online gambling authorisation issued by Costa Rica, with all data transmissions and transactions protected by SSL encryption and player funds held separately from company operating funds.

Gamble responsibly

Gambling can be enjoyable when it is planned, affordable and kept in perspective. However, every form of gambling involves risk, and there is no guaranteed way to win. Random outcomes cannot be predicted or controlled by previous results, betting patterns, systems or personal judgement. A win does not mean that another win is more likely, and a loss cannot be recovered simply by continuing to gamble.

Before you play at Lizaro Casino, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Once your budget or time limit has been reached, stop playing. Do not use money needed for rent, household bills, food, education, transport, debt repayments or other essential expenses.

Only gamble with money you can afford to lose.
Set a spending limit before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not borrow money or sell belongings to fund gambling.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Avoid chasing losses by increasing stakes or playing for longer.
Remember that gambling outcomes are based on chance and that past results do not predict future results.
Do not allow gambling to interfere with work, study, relationships, sleep or other activities.
Review your gambling habits regularly, even when gambling appears to be under control.

If gambling stops feeling like a choice, or if you are finding it difficult to follow the limits you set, stop playing and seek support. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Lizaro Casino may provide account and safer gambling tools designed to help you manage your play. Depending on the options available, these may include deposit limits, loss or spending limits, session reminders, reality checks, time-outs and account self-exclusion. Availability and operation may vary according to the service, account status and applicable requirements.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Choose a limit that fits comfortably within your entertainment budget. A limit should be set before playing, rather than after losses or during an emotional session. A limit is a planning tool and does not remove the risk of losing money.

Time-outs and breaks

A time-out can prevent access to gambling for a chosen period and may be useful if you need a short break. Use breaks to step away from gambling, review your spending and consider whether continuing is right for you. Do not create another account or use another person’s account to avoid a break.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a specified period or longer. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Self-exclusion works best when combined with practical steps, such as removing gambling applications, blocking promotional messages, telling a trusted person and seeking professional support.

If you would like to use a safer gambling tool, review the options available through your account or contact the appropriate support channel shown on the Lizaro Casino website. Do not delay asking for assistance if you feel unable to manage your gambling.

Recognising the warning signs

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and people do not always recognise the change immediately. The following signs may indicate that gambling is becoming difficult to control:

Spending more time or money gambling than you intended.
Repeatedly trying to reduce or stop gambling without success.
Chasing losses or gambling to win back money that has been lost.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling throughout the day or planning your next session.
Hiding gambling activity, losses or account information from family and friends.
Borrowing money, using credit or missing payments because of gambling.
Selling possessions or using savings intended for other purposes.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Neglecting work, study, health, relationships or everyday responsibilities.
Arguing with people close to you about gambling.
Feeling shame, guilt or distress after gambling, but continuing to play.

One sign does not automatically mean that a person has a gambling problem, but several signs should be taken seriously. You can use a simple check-in by asking how much time and money you have spent, whether you have kept to your limits and how gambling has affected your mood and responsibilities. Honest answers can help identify when extra support is needed.

If you are worried about someone else, approach them calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to speak with a qualified support service. Avoid lending money to cover gambling losses or helping someone hide the problem. You should also look after your own wellbeing and seek guidance if the situation is affecting you.

Getting help and protecting your account

If gambling is causing financial, emotional or relationship difficulties, professional support is available in Australia. Consider speaking with a qualified counsellor, financial counsellor, doctor or mental health professional. You can also contact a recognised Australian gambling support organisation, such as Gambling Help Online, for information and counselling options. Support may be available for people who gamble as well as for family members and friends.

If gambling has contributed to urgent financial concerns, a financial counsellor may help you understand your options and plan next steps. If you are experiencing severe distress or feel at immediate risk of harming yourself or someone else, seek urgent assistance through local emergency services or a crisis support service in Australia.

Lizaro Casino takes account security and age restrictions seriously. Keep your login details private, use a secure password and do not allow another person to access or use your account. Do not gamble on behalf of someone else and do not permit underage people to access gambling services or devices used for gambling. If you believe someone has accessed your account without permission, stop using the account and follow the security or support instructions available on the website.

We may take steps to protect customers and support safer gambling, including reviewing account activity where appropriate, applying restrictions, responding to self-exclusion requests and requesting information needed to meet applicable requirements. These measures cannot remove all gambling risks, so personal limits and informed decisions remain important.

Responsible gambling is a shared responsibility. Lizaro Casino provides information and tools, while each customer is responsible for deciding whether to gamble, setting suitable limits and stopping when gambling is no longer affordable or enjoyable. If you are unsure whether gambling is right for you, the safest choice is not to gamble.